"Returns
We have an incredibly transparent and straightforward return policy for all products purchased from our website or application. We take immense pride in the quality of each product, which is crafted with utmost care and precision to spread joy and delight.
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However, if you ever feel like replacing a product due to any of the following reasons, rest assured that we're here to help:
Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products
Defective Product Received
"If any of these situations apply to you, please contact us within 3 days of receiving your order. we will work together to ensure that your replacement request is handled promptly and efficiently. Here's what we'll do:
To request a replacement, kindly reach out to us within 3 days of delivery. You can contact us on WhatsApp at +919311290461.
Please provide the following details:"
Your Order Number and invoice
Description of the issue with the product
Outer packaging and inner packaging images
Clear pictures or videos showing the problem
We're here to assist you and ensure your satisfaction with our products!
There are certain circumstances where we won't be able to accept returns or replacements for our products:
Opened/Used/Altered Products: If the product has been opened, used, or altered in any way, we won't be able to accept a return or replacement.
Missing Original Packaging: If the original packaging, including mono cartons, labels, etc., is missing, we cannot process a return or replacement.
Late Return/Replacement Requests: Requests made after 3 days from the date of delivery cannot be accommodated.
